2 April 2019, Tuesday
Greetings from our family to yours and Welcome to another TrailMagick89 missive,
What can we say about Sweets’ Trailbuddy’s Purple Plum Trekking Poles? Back when we looked into purchasing my pair of trekking poles: the Purple Plum poles were not in stock on Amazon, and they did not know when they would get more in. We found the TrailBuddy website and called the phone number that is listed only to hear an automated message from the phone company that it was no longer in service.
We then found the company on Facebook and sent a message to them. They responded within a couple of hours to our question of how long until the purple poles would be back in stock. Our suspicion was they were going to discontinue the Purple Plum poles. They said they were working on them and that they would send us a message when they were back in stock (which they did).
We have sent them a second message about their products and about our review; we have not heard back from them for three months. The poles are great and easy to use; each pole has two flip locking nuts that are easy to adjust and tighten so that they hold up to the stresses of being used. You need to make sure the screws are tightened before flipping the levers, however; if you can not flip them the screws are too tight, is so just loosen the screws a little until you are able to flip them.
This needs to be done to extend and shorten the poles. After they are extended to the desired length and tightened, put the poles in front of you and lean into them to make sure they are tight. They come with snow and mud baskets, rubber tips to convert them to walking poles. The covers slide onto them so as to prevent marking up rocks and vegetation.
They also come with two removable clips that will keep them together for carrying on a backpack, along with a carrying case. After the poles are purchased the company will send you an email containing a PDF with safety instructions. The downside is once you receive them they will not communicate any longer.
I have enjoyed using them these past few months. They have helped me get through the deep snow of Winter and the mud of Spring, and they have also helped keep me from falling while walking on ice. The poles are worth a five star review, however; the customer service is worth less than a one star review.
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